

Isn’t it the most frustrating situation when you would really like to like something, and they just won’t let you? I have visited the Muji store in the US, know something about their product range and philosophy. The unique thing about the brand is that Muji products are never visibly branded. As they say: “The value of the Muji product is in what it is, not in who it is designed by”. “Mujirushi Ryohin”, as Muji was originally known, means “no brand quality goods”.
Since all those nice, affordable every-day-things aren’t available in Finland where I live, I was happy to check out their webstore.
I went directly to muji.com assuming that it would lead to an online store. Nothing happened: all I got was a blank page. Then through Google I found muji.us, but that site of course serves only the US and Canada. Finally I found my way to muji.eu, which turned out to be the right destination.
Muji.com
I found out that muji.com actually has content – the site just loads really slowly (from Japan, I guess?). Using a progress bar would be recommended. I’m willing to wait, if it’s somehow communicated, if it’s worth waiting and if there’s something interesting to see.
With or without the progress bar, it still takes awfully long to see the main page. Muji.com is a Flash site with two main “functionalities”: a Play Muji blog widget and Muji Rhythm. I still don’t know what the blog widget is, since I didn’t have the time to just sit and wait (it takes more than one hour to download). If someone manages to check out the widget, please let me know.
Muji Rhythm was a lot faster (but still, slow). I think this one looks like how I would imagine the brand look and feel online. It also reminded me of the successful online campaigns from another cool Japanese brand, Uniqlo.
Local Muji Sites
A significant contributing factor to total messyness is having several websites (muji.eu, muji.com, muji.us, muji.net, muji.es… ) Please use one address that just leads to the right place. I want to go to muji.com, and believe me, most of your other clients want to do that also. Of course a company in global business has country- or continent-specific organizations, logistics, personnel, product range, banking, CRM databases and all that. I just don’t want to know anything about it, I really couldn’t care any less.
Muji Online Stores
The Muji product range, brick-and-mortar stores and physical catalog are all very plain and stylish, as well as the packaging and the overall design concept. What happened when building the online store? The online stores are country/continent–specific and all of them are different. The similarity they have is that they’re plain ugly and illogical. It’s very non-intuitive, forcing you to try out many different things before finding what you’re looking for. The design and the overall look is basically from the 90’s, and did I say it’s ugly?
The anti-climax of the online experience was when I ordered their newsletter. I got a confirmation email (plain text) saying: “Newsletter subscription success” – and nothing else.
Conclusion
I think the worst thing with Muji’s online presence is that the execution of the online store(s) is so bad, it’s diametrically opposite to their stated brand philosophy. From Muji’s 2009-2010 catalog:
“Muji products came into being in the early 1980’s as a result of a new mood, calling for a return to simplicity in daily life. As life gets more complex, the need for simple lifestyle solutions becomes all the more necessary. To find these, look no further than Muji.”